Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Download the case study: Online forms and automation in council tax
You can hear more from key people involved in the project via the videos below.
Alison Whittaker, Head of Customer Services, Revenues and Benefits, Torbay Council
Jon Bell, Operations Manager — Council Tax, Benefits and Customer Services, Torbay Council
Bob Clarke, Executive Head of Customer Services and IT, Torbay Council
Nick Jones, Project Leader IT, Torbay Council