Developing an online self-service licensing platform to enable customers submit and pay for applications 24/7. This will be integrated with existing systems to ensure the process works seamlessly from end to end. This forms part of our Digital Channel Shift Programme.
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Download the case study: Self-service licensing drives channel shift
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Louis Krog, Licensing Team Leader /Project Manager, Cheltenham Borough Council
Sanjay Mistry, Programme Manager, Cheltenham Borough Council
Mike Redman, Director of Environment, Cheltenham Borough Council
David Keffler, private hire driver, Cheltenham Borough Council
Councillor Dr David Willingham, Chair of Licensing, Cheltenham Borough Council