Self-service licensing drives channel shift

Developing an online self-service licensing platform to enable customers submit and pay for applications 24/7. This will be integrated with existing systems to ensure the process works seamlessly from end to end. This forms part of our Digital Channel Shift Programme.


Download the case study:  Self-service licensing drives channel shift

You can hear more from key people involved in the project via the videos below:


Louis Krog, Licensing Team Leader /Project Manager, Cheltenham Borough Council


Sanjay Mistry, Programme Manager, Cheltenham Borough Council


Mike Redman, Director of Environment, Cheltenham Borough Council


David Keffler, private hire driver, Cheltenham Borough Council


Councillor Dr David Willingham, Chair of Licensing, Cheltenham Borough Council