Redesigning the taxi licencing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.
Download the case study: Self-service taxi licensing in Calderdale
You can hear more from key people involved in the project via the videos below:
Councillor Jane Scullion, Cabinet Member for Resources, Performance and Business Change, Calderdale Council
Toni Kershaw, Customer Access Manager, Calderdale Council
Sarah Richardson, Assistant Director — Customer Services, Calderdale Council
Angela Johnson, Senior Licensing Officer and Sarah Mellor, Licensing Officer, Calderdale Council
Yasir Iqbal, Private Hire Driver from Halifax