Self-service taxi licensing in Calderdale

Redesigning the taxi licencing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

Transformation

Download the case study: Self-service taxi licensing in Calderdale

You can hear more from key people involved in the project via the videos below:

Councillor Jane Scullion, Cabinet Member for Resources, Performance and Business Change, Calderdale Council

 

Toni Kershaw, Customer Access Manager, Calderdale Council

 

Sarah Richardson, Assistant Director — Customer Services, Calderdale Council

 

Angela Johnson, Senior Licensing Officer and Sarah Mellor, Licensing Officer, Calderdale Council

 

Yasir Iqbal, Private Hire Driver from Halifax