Case studies

The consortium formulated the bid intended to enable fraud investigation capacity to be retained by councils following the introduction of the Single Fraud Investigation Service (SFIS) by the Department of Work and Pensions (DWP).

This project aimed to develop a system where potholes could be reported by residents. The technology will allow the pothole to be located using mapping technology and allow the customer to track progress in fixing the defect. This forms part of our Digital Channel Shift Programme.

These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

Developing an online portal to report and track public realm issues. There is functionality for Parish Councillors and Clerks to see a map showing the reports and status of a range of public realm issues, e.g. street lighting, potholes, flooding, pavement and highway defects. This forms part of our Digital Channel Shift Programme.

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.

Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.

Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.

Upgrading a range of online forms for key council services. This process will include redesigning customer journeys, creating mobile-responsive forms and investigating required integrations.

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

Developing an online self-service licensing platform to enable customers submit and pay for applications 24/7. This will be integrated with existing systems to ensure the process works seamlessly from end to end. This forms part of our Digital Channel Shift Programme.