Case studies

Region: North East, Yorkshire and Humber, East Midlands  Theme: Health and social care (in OPE), Integrated public services, Regeneration

Region: North West, West Midlands Theme: Housing (in OPE), Blue Lights

The London Borough of Ealing commenced work to further enhance the proven functionality of ‘SNAP’ software to deliver the agreed savings for Ealing and the joint partners.

A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.

Redesigning the online environmental services offer for customers who want to report environmental issues or request services such as bulk waste collection. This will involve redesigning web pages, integrating with Fix My Street and introducing Bartec (in-cab technology) into refuse vehicles. This forms part of our Digital Channel Shift Programme.

The consortium formulated the bid intended to enable fraud investigation capacity to be retained by councils following the introduction of the Single Fraud Investigation Service (SFIS) by the Department of Work and Pensions (DWP).

Developing an online booking service for cemetery and cremation services that allows funeral directors to self-serve and manage their own booking slots. This forms part of our Digital Channel Shift Programme.

Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.

This project aimed to develop a system where potholes could be reported by residents. The technology will allow the pothole to be located using mapping technology and allow the customer to track progress in fixing the defect. This forms part of our Digital Channel Shift Programme.