Case studies

The London borough of Camden focused on bringing together information from a range of systems to support frontline workers provide a more effective service to families in need.

Shepway District Council (now Folkestone and Hythe District Council) transformed its revenues and benefits service by reinventing the way that the service operated for both the customer and the council. It received recognition for its work when it won the 2018 iESE Award for transforming through technology.

As part of our transformational plans we wanted to ensure that we developed a corporate approach to procurement, contract management and rationalisation of ICT systems.

This case study describes Rotherham’s progress developing integrated care arrangements. It is part of an evidence review commissioned from the Institute of Public Care.

This case study describes Dorset’s progress developing integrated care arrangements. It is part of an evidence review commissioned from the Institute of Public Care.

This case study describes Plymouth’s progress developing integrated care arrangements. It is part of an evidence review commissioned from the Institute of Public Care.

This case study describes Croydon’s progress developing integrated care arrangements. It is part of an evidence review commissioned from the Institute of Public Care.

This case study describes Nottingham’s progress developing integrated care arrangements. It is part of an evidence review commissioned from the Institute of Public Care.

Welwyn Hatfield Borough Council's Housing Operations Transformation Programme aimed to deliver a restructure and re-modelling of the Housing Operations Service across five of the six services withing the department.

Kent Homechoice aimed to develop three new online, mobile friendly tools for housing applications and advice.