Case studies

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

An LGA commercial expert was commissioned to carry out a review of potential opportunities for either introducing or increasing charges for discretionary service provision in Surrey County Council's Highways, Transport and Environment (HTE) directorate.

Torbay Council wishes to influence the size and shape of its residential care home market for older people, desiring an expansion of alternatives to residential care in the future. The remaining care homes will provide more specialist services for people with complex needs and dementia. The project developed a multidimensional analysis to provide a view about the quality and viability of providers required in the future, to inform a market strategy for Torbay. This case study forms part of our productivity experts resource.

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.

This project aimed to develop a system where potholes could be reported by residents. The technology will allow the pothole to be located using mapping technology and allow the customer to track progress in fixing the defect. This forms part of our Digital Channel Shift Programme.

These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

Developing an online portal to report and track public realm issues. There is functionality for Parish Councillors and Clerks to see a map showing the reports and status of a range of public realm issues, e.g. street lighting, potholes, flooding, pavement and highway defects. This forms part of our Digital Channel Shift Programme.

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.