Emotional intelligence

What is emotional intelligence?

The ability to recognise, understand and manage your own emotional state, and to recognise and understand the emotional responses of others.

Essential for:

• All types of transformation.

Knowledge

• Understanding how to manage emotions effectively.
• Understanding how to build effective interpersonal relationships.
• Understanding of the principles of positive psychology.
• Know when to use different types of communication.

Skills

Able to:

• Self-regulate and to maintain self-awareness of the impact of personal actions and behaviours in interactions with others.
• Actively listen and demonstrate empathy with other people.
• Observe behaviours and responses to understand unspoken motivations and dynamics.
• Build, cultivate and manage relationships effectively for the long term.
• Communicate effectively and adapt communication style based on the needs of the stakeholders involved.
• Involve and coalesce people to understand key drivers and to identify common ground / objectives.
• Offer and receive constructive challenge in a positive way.
• Map and manage stakeholders, identifying power dynamics and lines of influence, understanding their motivations and needs.
• Manage risk effectively.
• Resolve conflicts effectively.

Behaviours

• Self-aware
• Reflective
• Curious
• Accountable
• Collaborative
• Act with integrity
• Decisive 
• Authentic
• Empathetic
• Resilient
• Committed to continual learning