Welcome to Comms Hub – our online resource to help you to develop and deliver more effective communications
Our practical resource supports councils to plan for and think strategically about Covid-19 communications and engagement. Here, you’ll find materials covering a wide range of topics – from creating a plan internally and prioritising activity to engaging with diverse communities and increasing vaccine uptake.
It has never been more important for councils to communicate effectively with residents, media, partners and employees.
Whether it’s to encourage greater self-service or to promote understanding of local priorities, effective communication has the power to engage communities, challenge misconception and help your council achieve its objectives.
Here you’ll find advice and guidance on communicating some key issues facing local government and examples of best practice from across our members.
The pre-election period for the 2021 May local elections is coming up. During this time, local authorities must observe certain publicity restrictions – find out more in our pre-election period guidance.

Our on-site communications support offer
Due to COVID-19, our communications support work is being conducted virtually.

COVID-19 communications
Effective communications and engagement is key to supporting and protecting residents, adjusting to new ways of living and working, rebuilding economies and managing local outbreaks.
In this section:
Audience segmentation – the Holy Grail for local government communicators?
Building a narrative for your council
COVID-19 communications
Climate change communications
Coronavirus communications support and templates
Devolution communications
Heads of Communications Survey
#FutureComms - building local public services for the future through modern communications
New conversations 2: LGA Guide to Engagement
Best practice case studies
Place branding
Digital communications
This strategy will form the basis of all of the LGA's communications activity over the next three years