Digital literacy - the ability to
- use a computer/device and operate online effectively
- use general business apps at an intermediate level (relevant MS Office/equivalent apps)
- use specialist business apps at an intermediate level (relevant specialist apps)
- use general or specialist business apps at an advanced level (super user)
Digital obligations - the ability to
- apply data ethics best practice in their work
- comply with the Data Protection Act 2018 (GDPR) when handling personal data
- produce online content that complies with accessibility standards
- comply with organisational data governance procedures
Data handling/manipulation - the ability to
- specify, design and maintain mechanisms for storing and accessing data (database design)
- install, configure, monitor, maintain and improve the performance of databases and data stores (database administration)
- plan, implement and control the full life cycle management of structured information and records (information management)
- develop and implement plans, policies, and practices that control, protect and optimise the value of data assets (data management).
- apply mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data (data science)
- facilitate understanding of data by displaying concepts, ideas, and facts using graphical representations (data visualisation)
Business Intelligence - the ability to
- develop, produce and deliver regular and one-off management information to provide insights and aid decision-making (business intelligence)
- identify and assess new and emerging technologies, products, services, methods and techniques (emerging technology monitoring)
- identify, prioritise, incubate and exploit opportunities provided by information, communication and digital technologies (innovation)
- investigate products, systems and services to assess behaviour and whether this meets specified or unspecified requirements and characteristics (testing)
Digital engagement - the ability to
- plan, design and create textual information, supported where necessary by graphical content (content authoring)
- manage and continually improve the processes that collect, assemble and publish content (content publishing)
Programming and App development - the ability to
- use programming language(s) e.g. Python, R, JavaScript
- specify and design software to meet defined requirements by following agreed design standards and principles (software design)
- design and deploy software product configurations into software environments or platforms (software configuration)
- develop systems that learn through experience and by the use of data (machine learning)
Digital strategy & leadership - the ability to
- align an organisation's technology strategy with its business mission, strategy, and processes and documenting this using architectural models (enterprise and business architecture)
- plan, design and implement activities to transition the organisation and people to the required future state (organisational change management)
Cyber security - the ability to
- identify, prevent and respond to cyber threats (cyber awareness)
- develop, implement and test a business continuity framework (business continuity management)
- protect against and manage risks related to the use, storage and transmission of data and information systems (information assurance)
ICT services - the ability to
- support the development and operation of software through tools, environments and practices (DevOps)
- deliver management, technical and administrative services to support and maintain live applications (application support)
- manage the life cycle of all problems that have occurred or could occur in delivering a service (problem management)
- apply the processes, systems and functions required to make new and changed services and features available for use (release and deployment)
- develop and communicate a multi-dimensional solution architecture to deliver agreed business outcomes (solution architecture)
- manage, or provide advice on, the procurement or commissioning of products and services (sourcing)
- provide authoritative advice and direction in a specialist area (specialist advice)