Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Oldham council: ‘we are the safety net – capturing those left behind in vaccine rollout’

Oldham council is working closely with communities leaders and key partners to address vaccine hesitancy amongst its ethnic minority population.

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Online care plans give people more control

This project explored the development of online care accounts for service users and carers, enabling them to complete tasks such as updating demographic information or downloading care plans.

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Online self-service financial assessment for social care

This project was designed to speed up and support individuals to complete financial assessments for social care and reduce failed care packages. Follow-on funding was provided for the development of explanatory videos to be included in the online forms.

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Outside Edge Theatre Company

Outside Edge Theatre Company (OETC) offers free drama activities to help people affected by addiction live healthier lives. They have partnered for over 20 years with local authority commissioners in West and North West London to co-produce evidence-based, peer-support activities that improve wellbeing to prevent relapse. This case study forms part of the Value of culture - community engagement section of our online Culture Hub.

Oxfordshire County Council: giving service users ‘a sense of purpose’

A café staffed by substance misuse service users has been created in Oxfordshire to help people recover from their problems.

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Oxfordshire County Council: Segmenting clients to make services more appealing

Oxfordshire’s substance misuse has seen an improvement in performance for clients with alcohol problems after re-organising the way clinics are delivered. The service introduced segmentation – grouping together clinics with similar clients.

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Oxfordshire County Council: working closely with GPs

Oxfordshire County Council has worked closely with local GPs to ensure women have access to LARC and the system is administered fairly in terms of whether it is the council or NHS that pays for the service. This case study forms part of our sexual health resource.

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Oxfordshire: De-normalising smoking through partnership work

The community fund, with grants of up to £1,000 at a time, is available for partners who want to run smokefree events and initiatives. 

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Oxfordshire: integrated liaison hub

This example of a local initiative forms part of our managing transfers of care resource. In 2015, a whole-system review looked at the interface between social care and health. This improved working relationships, and enabled open and honest system challenges.