Case studies

Over the summer of 2021, Darlington Borough Council’s very own vaccine bus hit the roads across Darlington to encourage more people to get their COVID-19 vaccines.

Rather than accepting that fewer financial resources mean poorer services, Darlington has shown that with the right approach, residents can be engaged in a way which not only helps maintain service levels but brings the community together.

Darlington is an example of a council that demonstrates good practice across all six domains of this outcomes and improvement framework and achieves excellent outcomes for people with a learning disability. It has also consistently realised significant efficiency savings.

Summary Planners at Darlington Borough Council have produced an Open Spaces strategy. It prioritises improving the quality of open spaces close to areas of multiple deprivation to help reduce health inequalities.

A project to put in place a new online service for revenues and benefits customers. Functions will include allowing customers to apply for single person council tax discount, housing benefits and notifying the council of a change in circumstances

The Association of Greater Manchester Authorities sought to understand young families' needs to improve engagement on existing and future services.

The complete list of customer led transformation case studies.

Coventry City Council is ambitious about improving services for residents in the context of reducing budgets and growing demand for services.

In Cumbria, integrated care consortia have had “hard” budgets distributed to six localities since April. There are six GP consortia or localities, each covering roughly 100,000 residents, aligned with District Council boundaries.

Cumbria organised the flu and COVID-19 jabs as two separate schemes resulting in nurses on the school immunisation service focussing on the nasal flu delivery, while the clinical leads working to deliver the COVID-19 vaccination campaign.