Case studies

Norfolk County Council and NHS England's East of England team commissioned an integrated sexual health and HIV service for the county.

Bradford Metropolitan District Council used customer insight to better understand young people, divert them from offending and improve compliance with court orders.

Cheshire West and Chester Council's community budget work, Altogether Better, aims to reduce service duplication, promote integrated service delivery and improve outcomes for residents.

Faced with a rising demand for foster homes, Buckinghamshire County Council used behaviour change insights to better understand the motivations of foster carers.

Central Bedfordshire Council and Luton Borough Council carried out ethnographic research and captured real life stories that revealed the triggers for reoffending.

Southampton City Council needed to improve the quality and quantity of recycling as residents were putting the wrong items in their recycling bins.

Cheshire West and Chester Council's integrated Early Support model aims to identify those in need of support, reducing demand on acute services.

Bristol City Council built an online reporting system and provided officers with tablets allowing them to do their work without having to visit an office.

Wealden District Council more than halved the average time between its first letter and contact by redrafting letters sent to tenants with rent arrears,

The London Borough of Lewisham used client journey mapping tools to reduce crime by repeat offenders, while improving life chances for this group.