Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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London Borough of Hounslow: Used the messenger principle to address vaccine misinformation

Focused on both the message (what) and who (messenger) to tackle misinformation among minority groups.

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London Borough of Lambeth and London Southbank University: Retrofit Skills

Research was conducted by London Southbank University (LSBU) in partnership with Lambeth Council to understand the local retrofit supply chain and workforce in the two main retrofit channels: Public-Procured and Private-Purchased. The recommendations and outputs include a list of the roles and skills needed to 2030 and 2050, a stakeholder map of employers and supply chain, and what the council and other stakeholders should do to address gaps and barriers and optimise local benefits from the delivery of net zero retrofits.

London Borough of Lambeth – Understanding the data to inform the strategic and operational response to COVID-19

Lambeth were particularly keen to test that the assumptions underpinning their strategic response were correct and to understand what learning could be taken to prepare for subsequent lockdowns and easing of restrictions.

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London Borough of Lambeth: Advance care planning – a community approach

Lambeth Advance Care Planning Consortium, an open network of statutory and voluntary sector organisations promoting the importance of recording future care and treatment wishes, is dedicated to ensuring everyone across the borough has the opportunity to make an advance care plan. This case study forms part of our end of life care guide for councils.

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London Borough of Lambeth: Streamlining access to financial support

To ensure that residents receive the right support at the right time, Lambeth Council entered into a partnership with Lightning Reach, an award-winning social impact startup, to connect people in financial hardship to a personalised range of support.

London Borough of Lewisham: Working with partners to address food poverty

The London borough of Lewisham is making tackling food poverty a priority in the recovery from the pandemic.

London Borough of Merton: Community Fridge & Food Response Network

From October 2021 - May 2022, Merton’s Community Fridge Network saved over 27,200kg of food from going to waste, equivalent to 58,600 meals and 77,300kg of CO2.

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London Borough of Newham commissions specialist Female Genital Mutilation Prevention Service

The borough identified the need to work with at risk communities to increase reporting for support (voluntary or statutory support) and the need for greater understanding among professionals in supporting FGM victims.

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London Borough of Newham: Food insecurity for 11-19 year olds

This case study forms part of Shaping Places for Healthier Lives, a grant programme funding five council-led partnerships across England to build places that support good health for all. The programme is funded by the Health Foundation, delivered in partnership with the Local Government Association, and supported in delivery and learning by the Design Council and Cordis Bright/PPL. 

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London Borough of Newham: HMO Landlord Council Tax Counter Fraud Project

A fresh approach was required to tackle council tax arrears in the house in multiple occupation sector. The introduction of council wide licensing, with its additional powers and intelligence, presented an opportunity to increase council tax collection.

View allWelfare reform articles