Case studies

The Charedi Orthodox Community leads a highly observant, communal religious life, with no access to TV, radio, mainstream media and little digital access. The council had to consider how to get public health messages to the community without using digital communications.

How a council developed a curriculum to teach children about Black history and the contribution that Black people have made to Britain.

How a council sought to make a positive culture change through addressing the issue of inclusive leadership.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

The London Borough of Hackney has started to run an employment support programme for people under going substance misuse treatment. The six-week programme offers everything from help writing CVs to confidence building sessions. It has had an immediate impact.

An example of how a council has sought to increase the progression of ethnically diverse staff within its workforce.

End of life care at home under the Community Response and Reablement team during the COVID-19 pandemic. This case study forms part of our end of life care guide for councils.

The council wanted to reduce the resources being used on paper-based services and the processing of electoral registrations, while providing customers with a convenient one-stop site to register for a number of services, thereby improving the customer's experience and reducing costs.

Havering's housing triage system The number of people approaching London Borough of Havering's Housing team as homeless has doubled in a year. But the council has a range of initiatives to help them secure new accommodation.

The London Borough of Hillingdon council wants to maintain its status as a Disability Confident Leader and continue to make progress in being a more inclusive employer for people with disabilities. Using the Disability Confident framework, they are continuing to develop activities and make changes to a range of employment practices to support cultural and behavioural change in the organisation.