Case studies

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

Bexley is keen to increase civic participation and citizen power, rates for which vary across the borough.

During September-December 2018 we conducted a randomised controlled trial (RCT) with 705 Worcestershire County Council (WCC) domiciliary care users to reduce the number of unpaid service invoices and increase the number of people who sign-up to direct debit. We tested two behaviourally optimised conditions against the control across the Invoice, Reminder 1 and Reminder 2 phases. Relative to the control, our test letters significantly increased: direct debit sign ups by 61% (P<.10), people paying their invoice via the WCC website and automated telephone line by 33% (P<.10), and people calling the helpline by 36% (P<.20).