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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Unawards 2016 winner – Best use of video – London Borough of Camden – Know you’re not alone domestic violence campaign

With official figures for England and Wales revealing that one in four women and one in six men will experience domestic violence in their lifetime, Camden Council decided to create the ‘know you’re not alone’ campaign to raise awareness and help their communities access vital support services. Communications Lead Lorna Gott explains what they did and the important role that video played in delivering their message.

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Devon County Council – Bringing internal communication into the public domain

Faced with the task of breathing new life into their intranet, Devon County Council decided to take the bold step of integrating it into their public website. Internal Communications and Stakeholder Relations Manager Paula Miles explains why they did it and why early indications suggests it could be the solution to a more open, transparent and collaborative way of working.

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Reducing costs and empowering citizens with help from IBM Watson Health

Tasked with reducing its social services budget by millions of pounds over four years, Harrow Council wanted to expand its My Community ePurse (MCeP) personal budget management solution.

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Recruitment and retention of children’s social workers in North Yorkshire

With budgets squeezed and stability in the workforce recognised as contributing to improved services and better outcomes for children, North Yorkshire County Council has concentrated on developing a strong, permanent workforce capable of delivering the best results for children.

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Identifying and providing early help to pre-school children and their families

Staffordshire Council is developing effective ways to identify pre-school children sufficiently early and to engage their families with effective support, inspiration and practical help.

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Customer access to adult social care - eligibility and type of support via online form

Coventry City Council is ambitious about improving services for residents in the context of reducing budgets and growing demand for services.

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Building homes together - Northumberland County Council

Northumberland County Council – supporting community-led housing Innovation topic: Community land trusts supported by the local authority

Building homes together - Gedling Borough Council

Gedling Borough Council – delivering homes on smaller sites Innovation topic: Pro-growth local authority collaboration with developers on small sites

Building homes together - East Hampshire District Council

This is the fourth case study from the report by the Town and Country Planning Association (TCPA), supported by the LGA, which sets out examples of local authority innovation in initiatives currently being undertaken across the country, covering both urban and rural areas and working in the face of a range of housing challenges.

Building homes together - Plymouth City Council

Plymouth City Council – supporting access to home-ownership Innovation topic: Investment in new flexible, affordable housing products