Case studies

When illegally dumped industrial waste caught fire at a former mushroom factory, Selby District Council’s crisis communications plans kicked into action. Communications manager, Mike James, explains how they tackled the issue and why the experiences of the past helped them manage the situation.

With research showing that relationship abuse is most prevalent among 16-24 year olds, Westminster City Council wanted to help young people find their voice and speak out about unhealthy relationships. Communications account manager Klara Nordstrom explains how they used creative thinking to engage this often hard-to-reach group.

The need to keep residents informed and demonstrate value for money are key priorities for all councils, but how to do you balance the two? Alan Ferguson, web manager at Central Bedfordshire Council, explains how they swapped paper publications for online updates without diluting their messages or damaging engagement.

This case study forms part of a children's public health transfer resource. On 1 August 2017, the council transferred all of its children’s services to a community interest company owned by the council and two other local authorities.  

In Peterborough, a new delivery model for the city’s library service has reduced its cost by over 20 per cent while increasing public access by 50 per cent.

This case study provides information on the Council’s journey, both culturally and physically as they moved to their new building.

A group of disabled residents has used art to explore issues around accessibility in St Helens town centre, sharing its findings with local venues and businesses.

Having involved communities in previous public-facing campaigns in the past, Cornwall Council was in a strong position to engage residents in the devolution agenda.

The North East England Chamber of Commerce (The Chamber), which represents over 3,000 businesses from all sectors and covers two local enterprise partnership areas, has been working closely with the business community to bring the benefits of devolution to the region.

Magna Vitae is a specially created charitable trust which runs leisure, culture and health-related services on behalf of East Lindsey District Council.