Case studies

Luton Borough Council has increased its reablement services, reducing the need for ongoing formal adult social care services and saving £14.5 million over three years.

Coventry City Council has managed demand more effectively and provided a better service for less money by applying behavioural models.

Spelthorne Borough Council identified the need to deliver a mobile app to meet customer expectations, improve channel shift and service delivery.

Calderdale Council's ‘Gateway to Care' has reduced the number of people needing full social care assessments, making significant savings.

Cambridgeshire County Council has changed the culture of its service delivery to co-create services.

Shropshire Council's ‘People2People' service offers community based solutions to meet customers' needs.

Northamptonshire County Council has made savings by making its website for free school meal applications available to other local authorities.

London Borough of Lewisham's customer insight work showed how fragmented services could be unsatisfactory and frustrating for both residents and council.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

Oldham Council's new Early Help service aims to ensure individuals receive support to prevent them needing specialist services.