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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Improving satisfaction levels with new email system

Nottinghamshire County Council improved resident satisfaction with council services as a result of implementing a new email system in October 2013.

Case Study - Lakes Estate ‘Healthy Homes’ Research Project

The Open University ‘Healthy Homes' research project was commissioned in 2014 by the Public Health and Regeneration teams in Milton Keynes Council as part of the evaluation of the Lakes Estate refurbishment programme for council owned properties.

Promoting council services using email

Seven Dorset councils set-up an email system to promote their online services on the joint website Dorsetforyou.com.

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Case Study - Working Together - Surrey and Sussex Emergency Services Collaboration Programme.

Working Together - Surrey and Sussex Emergency Services Collaboration Programme.

Aylesbury Vale District Council – engagement through animation

Faced with the challenge of engaging the mobile generation in their draft local plan Aylesbury Vale District Council channelled their inner Pixar and used animation to bring their story to life. Communications Manager Kate Brewster explains all

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Waltham Forest Council – public affairs campaign on private rented property licensing

Waltham Forest Council launched a Private Rented Property Licensing Scheme in April 2015, in response to a significant number of landlords being found to provide sub-standard accommodation for tenants, and a high local reliance upon the private sector for housing, with 27 per cent of Waltham Forest households renting privately.

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Westminster City Council - social media case studies

Westminster City Council won the comms2point0 UnAward for 'Best low cost/free communications campaign' for: Cementing Westminster as the nation's wedding and civil partnerships capital.

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Case Study - Tackling Child sexual exploitation

Tackling Child sexual exploitation.