Case studies

Luton Borough Council has increased its reablement services, reducing the need for ongoing formal adult social care services and saving £14.5 million over three years.

Coventry City Council has managed demand more effectively and provided a better service for less money by applying behavioural models.

In 2013 Plymouth City Council decided to embrace their strong nautical heritage and update their place brand to help build pride among residents and put the city of the map.

Spelthorne Borough Council identified the need to deliver a mobile app to meet customer expectations, improve channel shift and service delivery.

Calderdale Council's ‘Gateway to Care' has reduced the number of people needing full social care assessments, making significant savings.

The Council re-negotiated the s106 agreement with the developer in 2011 in order to unlock the development, which had stalled due to the economic downturn.

Faced with the fear that Coventry and Warwickshire’s voice was not being heard, Coventry City Council joined with local private sector organisations to write a narrative for the area. This case study forms part of our place branding toolkit.

Cambridgeshire County Council has changed the culture of its service delivery to co-create services.

A partnership project between Plymouth City Council and South West Landlords' Association (SWLA).