Case studies

Cheshire West and Chester Council's community budget work, Altogether Better, aims to reduce service duplication, promote integrated service delivery and improve outcomes for residents.

Faced with a rising demand for foster homes, Buckinghamshire County Council used behaviour change insights to better understand the motivations of foster carers.

Central Bedfordshire Council and Luton Borough Council carried out ethnographic research and captured real life stories that revealed the triggers for reoffending.

Southampton City Council needed to improve the quality and quantity of recycling as residents were putting the wrong items in their recycling bins.

Cheshire West and Chester Council's integrated Early Support model aims to identify those in need of support, reducing demand on acute services.

Bristol City Council built an online reporting system and provided officers with tablets allowing them to do their work without having to visit an office.

Wealden District Council more than halved the average time between its first letter and contact by redrafting letters sent to tenants with rent arrears,

The London Borough of Lewisham used client journey mapping tools to reduce crime by repeat offenders, while improving life chances for this group.

By working with the youth offending team, Tameside Metropolitan Borough Council's Streetscene Service offers young offenders work experience and mentoring to help them improve their long-term prospects of finding work.

The London Borough of Ealing co-designed a new approach with housing staff that incorporated behavioural insights and nudge techniques.