Case studies

The Association of Greater Manchester Authorities sought to understand young families' needs to improve engagement on existing and future services.

Croydon focused on the 'early years' to design and implement a programme based on early intervention and prevention rather than dependency.

The council wanted to reduce the resources being used on paper-based services and the processing of electoral registrations, while providing customers with a convenient one-stop site to register for a number of services, thereby improving the customer's experience and reducing costs.

Chorley Council used its Circle of Customer Need methodology to better understand the needs of older people experiencing fuel poverty.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes longer.

Leeds City Council improved its customer online experience allowing more users to self serve and cutting call centre costs.

London Borough of Croydon's Family Space website provides a one-stop resource for information about children's services

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes for as long as possible and enjoy a better quality of life.

Haringey introduced a theory of change planning tool to support development of its early years strategy, working with stakeholders to identify change priorities.