Case studies

Leeds City Council recognised the need to offer more opportunities for people to take part in activities they enjoyed, and in particular, to make access to sport and leisure activities more accessible for people with a learning disability. This in turn would help to improve health and well-being and quality of life for this population.

Bradford Metropolitan District Council used customer insight to better understand young people, divert them from offending and improve compliance with court orders.

By working with the youth offending team, Tameside Metropolitan Borough Council's Streetscene Service offers young offenders work experience and mentoring to help them improve their long-term prospects of finding work.

Central Government is promoting the role of staff-led mutuals in the delivery of public services.

The complete list of customer led transformation case studies.

The examples demonstrate how councils have been able to reduce 16 to 18-year-old disengagement to an all-time low and increasingly support older young people towards work. Evidence demonstrates the value of creating personal advisers for individuals, planning provision across places, and brokering leadership and support into work.

The LGA promotes an open and transparent local government to meet local needs and demands.

Manchester Camerata, one of the UK’s leading chamber orchestras, works within health and social care to make music with community groups across Greater Manchester.   

How can councillors help to position the arts, culture and heritage within their council’s priorities? Councillor Bob Price of Oxford City Council shares his thoughts.

How can councillors help to position the arts, culture and heritage within their council’s priorities? Councillor Mike Hill of Kent County Council shares his thoughts.