Case studies

Bristol Plays Music, the city’s music education hub, is developing a range of opportunities for young people with special educational needs and disabilities.

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

Tasked with reducing its social services budget by millions of pounds over four years, Harrow Council wanted to expand its My Community ePurse (MCeP) personal budget management solution.

How can councillors help to position the arts, culture and heritage within their council’s priorities? Councillor Bob Price of Oxford City Council shares his thoughts.

How can councillors help to position the arts, culture and heritage within their council’s priorities? Councillor Mike Hill of Kent County Council shares his thoughts.

Manchester Camerata, one of the UK’s leading chamber orchestras, works within health and social care to make music with community groups across Greater Manchester.   

The LGA promotes an open and transparent local government to meet local needs and demands.

The complete list of customer led transformation case studies.

The examples demonstrate how councils have been able to reduce 16 to 18-year-old disengagement to an all-time low and increasingly support older young people towards work. Evidence demonstrates the value of creating personal advisers for individuals, planning provision across places, and brokering leadership and support into work.

Central Government is promoting the role of staff-led mutuals in the delivery of public services.