Case studies

The schools’ forum-funded Schools Support Partnership employs a Speech and Language Therapist working with Rutland Early Years settings, developing practitioners’ knowledge, understanding and confidence to support Speech Language and Communication skills.

In December 2017 Cornwall Council underwent a corporate peer challenge which called for the organisation to embark on a ‘digital revolution’ to transform service delivery to customers.

The publication of the Punishing Abuse report in the West Midlands sparked Coventry Youth Justice Service to think about how to take a whole family approach to supporting young people involved in the criminal justice system, in recognition of the fact that families and wider networks are a key factor in reducing reoffending and meeting young people’s underlying needs.

Dr Michelle Constable, Head of the Behaviour Change Unit at Hertfordshire County Council, outlines their approach to countering vaccine hesitancy.

A group of county councillors have become Autism Champions in order to raise awareness of autism in their local area and champion the needs of autistic adults, children, young people, and their families.

The complete list of customer led transformation case studies.

This case study shows the excellent work that public health in local government is doing to commission for quality and best value across all areas.

Havering Council has developed an online portal to support two-way information sharing between providers and the council.

Embedding meaningful and sustainable involvement of children and young people at every step of the commissioning cycle has helped transform mental health services for young people in Doncaster.

Libraries across Dorset host a range of early years programmes such as Rhyme Times, Library Gets Lively and Story Times to support early language development and a love of books and reading. Following a Rhyme Time session at Portland Library, staff identified a need to develop their sessions in response to the requirements of some of their families; in the main the isolation of some parents who found it difficult to break into established groups, or who were new to the area and had not developed relationships with other parents.