Case studies

The Quality Assurance Framework sets out the approach that Herefordshire Council takes to ensuring local care and support services provide what individual residents need.

The Royal Borough’s ambition, and challenge, is to continue to deliver effective and sustainable adult social care services, which meet residents’ needs, against a backdrop of diminishing financial resources.

Surrey County Council has a quality assurance team of 4.5 quality assurance managers who undertake monitoring visits to care homes, home care providers and supported living schemes.

Barking and Dagenham’s music education hub acts as a strategic broker, joining up council services and local providers to deliver opportunities for young people and schools.

A case study on the support provided by the London Borough of Hillingdon to support children with SEND, and their families, to ensure positive outcomes.

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

Birmingham City Council has invested in developing good relationships with supported housing providers which have resulted in progressive conversations about meeting needs differently. This forms part of our adult social care markets and commissioning resource.

Coventry City Council is ambitious about improving services for residents in the context of reducing budgets and growing demand for services.

Tasked with reducing its social services budget by millions of pounds over four years, Harrow Council wanted to expand its My Community ePurse (MCeP) personal budget management solution.

This case study forms part of a children's public health transfer resource. On 1 August 2017, the council transferred all of its children’s services to a community interest company owned by the council and two other local authorities.