Case studies

By working with the youth offending team, Tameside Metropolitan Borough Council's Streetscene Service offers young offenders work experience and mentoring to help them improve their long-term prospects of finding work.

Chorley Council used its Circle of Customer Need methodology to better understand the needs of older people experiencing fuel poverty.

Oldham Council's new Early Help service aims to ensure individuals receive support to prevent them needing specialist services.

Shropshire Council's ‘People2People' service offers community based solutions to meet customers' needs.

London Borough of Hillingdon is using assistive technology and telecare to enable residents to remain in their homes longer.

Lancashire County Council used customer profiling tools to see who would benefit from low-level interventions.

Calderdale Council's ‘Gateway to Care' has reduced the number of people needing full social care assessments, making significant savings.

Cheshire West and Chester Council's community budget work, Altogether Better, aims to reduce service duplication, promote integrated service delivery and improve outcomes for residents.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

South Tyneside Metropolitan Borough Council has saved £2.9 m by reducing the number of older people being admitted to residential care by 30 per cent.