Case studies

West Sussex County Council, in conjunction with 25 member authorities- has established seven key work streams to reflect their devolved powers and is framing their narrative around them.

Colchester Borough Council recognised that to change customers' behaviour, the organisation needed to develop new behaviours first itself.

Wirral Council has had to make cuts of £151 million between 2010 and 2015. By 2020 the council will have to reduce its spending by a further £132 million to deliver a balanced budget.

Southampton City Council is developing its website to fully tap the local population's capacity for online self-service.

Breckland Council in Norfolk and South Holland District Council in Lincolnshire have a shared management model and have jointly launched a comprehensive transformation programme that includes an important work stream on digitalisation.

The complete list of customer led transformation case studies.

The council has ambitious plans to see housing construction on a large scale.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

Partnership Working Rushcliffe Borough Council is working with Barratt, Metropolitan Housing Trust and the Homes and Communities Agency to deliver housing and regeneration in Cotgrave, Notts.

Suffolk County Council is changing attitudes, cultures and behaviours to social care through its ‘Supporting Lives Connecting Communities' programme.