Case studies

West Sussex County Council, in conjunction with 25 member authorities- has established seven key work streams to reflect their devolved powers and is framing their narrative around them.

Colchester Borough Council recognised that to change customers' behaviour, the organisation needed to develop new behaviours first itself.

Wirral Council has had to make cuts of £151 million between 2010 and 2015. By 2020 the council will have to reduce its spending by a further £132 million to deliver a balanced budget.

Breckland Council in Norfolk and South Holland District Council in Lincolnshire have a shared management model and have jointly launched a comprehensive transformation programme that includes an important work stream on digitalisation.

Southampton City Council is developing its website to fully tap the local population's capacity for online self-service.

The complete list of customer led transformation case studies.

The Association of Greater Manchester Authorities sought to understand young families' needs to improve engagement on existing and future services.

Hertfordshire County Council's Connect Digitally programme helps customers while providing savings for local authorities and central government departments.

The London Borough of Hackney has delivered a major transformation programme to promote independence.

The council has ambitious plans to see housing construction on a large scale.