Case studies

Region: Central Theme: Regeneration, Integrated Public Services, Housing (in OPE)

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.

Devon County Council wanted to develop engaging and innovative ways for employees to become immersed in the aims of the organisation.

Cambridgeshire County Council: Helping local partners use ‘real' data to address challenges and using a design-led approach to find better solutions.

Senior leaders in Greater Manchester share with the Local Government Association (LGA), Greater Manchester Combined Authority, NHS Greater Manchester and the Public Sector Transformation Network a strong commitment to sharing their experience of health devolution to support other areas who may be considering developing their own proposals.

  Making the process of applying for disabled adaptations easier and getting the adaptation works carried out more efficiently.  

The fire and rescue sector is transforming the way in which it delivers services. This document updates the LGA's previous  document (April 2015).

This year's compilation of case studies shows how local authorities continue to make progress on improving health and wellbeing and tackling health inequalities since public health was formally transferred from the NHS in April 2013.