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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

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Your search returned 262 results

Supporting Lives, Connecting Communities

Suffolk County Council is changing attitudes, cultures and behaviours to social care through its ‘Supporting Lives Connecting Communities' programme.

View all Demand management articles

05 Dec 2016

Customer-led transformation: Services and benefits take up by low income families

The Association of Greater Manchester Authorities sought to understand young families' needs to improve engagement on existing and future services.

View all Demand management articles

05 Dec 2016

Connect Digitally programme

Hertfordshire County Council's Connect Digitally programme helps customers while providing savings for local authorities and central government departments.

View all Demand management articles

05 Dec 2016

London Borough of Hackney: Promoting independence in older people

The London Borough of Hackney has delivered a major transformation programme to promote independence.

View allAdult social care articles

View all Demand management articles

05 Dec 2016

Mansfield District Council: A flexible approach to social housing investment

The council has ambitious plans to see housing construction on a large scale.

View allHousing and planning articles

View allHousing in non-metropolitan and rural councils articles

View allHousing development in partnerships articles

View allProviding affordable housing articles

05 Dec 2016

Promoting independence in older people

The London Borough of Hackney has delivered a major transformation programme to promote independence.

View all Demand management articles

05 Dec 2016

Customer-led transformation case studies

The complete list of customer led transformation case studies.

19 Dec 2016

Common online ‘book and pay' facility

Breckland Council in Norfolk and South Holland District Council in Lincolnshire have a shared management model and have jointly launched a comprehensive transformation programme that includes an important work stream on digitalisation.

View all Digitalisation articles

27 Jan 2017

Supporting residents with live web chat

Southampton City Council is developing its website to fully tap the local population's capacity for online self-service.

View all Digitalisation articles

27 Jan 2017

Behaviour change programme

Colchester Borough Council recognised that to change customers' behaviour, the organisation needed to develop new behaviours first itself.

View all Demand management articles

30 Jan 2017

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Cost of living hub

Councils and local partners have delivered remarkable services and support to protect their residents against higher costs, targeting help at those facing the most complex challenges. This hub is designed to share best practice and help councils support their residents through this difficult time.

Further local government innovation

Further examples of local government innovation can be found via the Welsh Local Government Association, the Scottish Local Government Innovation Exchange and through COSLA’s (Convention of Scottish Local Authorities’) Excellence Awards website, COSLA’s main database of innovative projects.