Case studies

In summer 2020, Selby District Council faced the challenge of combining the immediate requirements for reopening Selby town centre as part of COVID 19 recovery planning, with delivering existing long-term priorities for revitalisation.

The South Tees Multi-Agency Children’s Hub (MACH) working to deliver Early Help and Safeguarding, through collaboration of public sector partners.

When Essex County Council needed to rebrand its community transport service and recruit drivers, it used the power of authentic storytelling and user insight to deliver a small campaign with a big impact on people’s lives. The Ugobus – more than just a journey rebrand and recruitment campaign was awarded a bronze at the 2019 Public Service Communications Excellence Awards.

A stand-alone Recovery Hub has been established as part of Sutton’s substance misuse service. It is situated away from the main treatment clinic giving clients a sense of progress and achievement when they get there, while providing them with the on-going support they need to stay alcohol-free.

Oxfordshire’s substance misuse has seen an improvement in performance for clients with alcohol problems after re-organising the way clinics are delivered. The service introduced segmentation – grouping together clinics with similar clients.

Alcohol services have been changed in east Kent thanks to a co-design process involving staff, service users, local people and stakeholders. It has led to more consistency in services, boosted innovation and improved performance.

Staff from Gateshead’s substance misuse service have a presence at the borough’s main hospital four days a week. This gives them a chance to identify and engage patients who have alcohol-related problems.

Six core service partners are working together in Solihull to deliver treatment and support to people with alcohol problems. The Solihull Integrated Substance Misuse Service (SIAS) is led by the local mental health foundation trust in partnership with a range of voluntary sector providers and the council’s social care team.

Leeds has integrated its substance misuse services – and this is helping boost innovation. Support is being moved into GP centres, there is an enhanced family service and a new team to work with those with earlystage alcohol problems.