Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Government and NHS integration in Somerset

Somerset County Council and Somerset CCG have been developing joined up care for several years, and this has accelerated through initiatives such as joint commissioning, an integrated data system, and the BCF programme.  A model for ambitious, whole-system reform is now being developed

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Government and NHS integration in Richmond upon Thames

London Borough of Richmond upon Thames and the CCG are moving jointly towards an integrated outcomes-based adult community health and social care service. This aspiration now also includes mental health services and early thinking has started for children’s services

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Government and NHS integration in Hertfordshire

Hertfordshire based its work on topics jointly agreed as priorities rather than just what the public health team thought was important. Projects with too many barriers or dependencies were put back while higher priority and more deliverable projects were prioritised.

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Government and NHS integration in Doncaster

How public health became involved When based in the PCT, public health was central to both NHS strategic planning and joint planning with the council. This role was maintained when it transferred to the council, with public health taking the lead for several aspects of the BCF and wider integration.

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Govanhill, Glasgow

GoCA was made up of representatives from local community groups in Govanhill and was held accountable for its spend by the local community. The group was supported by Oxfam's UK Poverty Programme in Scotland, which helped facilitate the participatory budgeting process and bridged the perceived gap between public sector workers and GoCA members.

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GOV.UK Notify for council tax reminders

Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.

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Gorton, Manchester: Improving public service delivery through co-location and integration

The Gorton Hub provides a one-stop-shop for residents to access a range of health and social care services, employment support and more.

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Good work case study: North of Tyne

Caroline Preston from North of Tyne Combined Authority and Holly Shiel-Redfern from Explain Market Research discuss what 'good work' means to them and what can be done to support it at a local level.

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Good work case study: Lambeth

Brodie Turner and Ruth Hitchings from Lambeth Council and Elle Moss from Drew + Rose explain what 'good work' means to them and what can be done to support it at a local level.

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Good work case study: Greater Manchester

Ravi Badat from Greater Manchester Combined Authority and Chris Smallwood from Anchor Removals explain what 'good work' means to them and what can be done to support it at a local level.

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