Case studies

Recognising contact handled by its Revenues and Benefits service was mainly phone or face-to-face, and related to basic account enquiries or changes of circumstances, Newcastle-under-Lyme developed a customer portal for council tax and business rates, providing greater convenience for residents and reducing costs.

Leeds City Council’s new Culture Strategy was developed through a co-production model, involving extensive consultation with the cultural sector and local communities.

South Hams District and West Devon Borough Councils share their experience of developing a community forum.

Snitterfield Parish Council wanted to transform their local playing fields, but with plans costing around £100,000, the project stalled and the community became disengaged. Using seed funding from a county councillor, and working with design experts, the council held an engagement day, inviting residents to come and design the park.

Bringing together architects and community-led housing groups to develop innovative design solutions for difficult urban sites for community-led affordable housing.

Kent County Council's health and wellbeing support offer to the care sector in response to COVID-19

The integrated sexual health service has created an HIV Pledge for local organisations and individuals to sign up to.

The first 12 months of the Derbyshire Integrated Offender Management (IOM) scheme has seen criminal justice staff and partners working with approximately 300 prolific, acquisitive and violent offenders.

Derbyshire County Council uses ‘creative mentoring’ to support looked after children who are struggling to engage in education.

Derbyshire County Council's holistic approach to supporting communities means that support for harder to reach young people is embedded within several wider schemes or programmes of support. This includes through the Thriving Communities programme.