Case studies

Dacorum Borough Council moved its Council Tax registration process from paper-based to online, and in the process used behavioural insights to redesign the layout and wording of the applications.

Essex County Council processed the vast majority of Blue Badge renewals in paper, causing significant additional cost compared to online renewals. By using behavioural insights and making small changes to the renewal letter, the number of paper renewals was reduced by almost one-fifth.

The Quality Assurance Framework sets out the approach that Herefordshire Council takes to ensuring local care and support services provide what individual residents need.

The Royal Borough’s ambition, and challenge, is to continue to deliver effective and sustainable adult social care services, which meet residents’ needs, against a backdrop of diminishing financial resources.

The Royal Borough’s ambition, and challenge, is to continue to deliver integrated health, early help and specialist safeguarding services, which meet residents’ needs, against a backdrop of diminishing financial resources.

Kent has trialled the concept of lane rental to reduce the amount of time taken by roadworks on important roads.

Surrey County Council has a quality assurance team of 4.5 quality assurance managers who undertake monitoring visits to care homes, home care providers and supported living schemes.

How can local authorities work together better to improve children’s outcomes and create a more innovative, responsive, and sustainable system for delivery?

The creative economy in Thanet, Kent, has grown significantly over recent years thanks to a concerted effort by Thanet District Council and its partners.

A partnership of councils are jointly funding a responsive, independent, not-for-profit consultancy, Smarter Digital Services, to help them to achieve their digital ambitions.