In this section:
Enhancing the customer's experience
South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.
Giving customers access to 24hr service
Giving customers access to services 24 hours a day to create new channel shift agenda at Teignbridge District Council.
Redesigning customer-facing services for more efficiency
North Somerset looked at how services could be made more efficient while also improving customer satisfaction and safeguarding services.