In this section:
Making applying for disabled adaptations easier
Braintree District Council focused on how to make essential home adaptations for disabled residents that would improve services to customers and reduce costs.
Helping older people maintain their independence: West Suffolk Councils
West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.
Customer access to adult social care - eligibility and type of support via online form
Coventry City Council is ambitious about improving services for residents in the context of reducing budgets and growing demand for services.