COVID-19: adult social care and support

Information and guidance related to social care, including commissioning and supporting the provider market, and working collaboratively with health partners.


We are working as fast as we can to update this page with useful information for you. Please follow @LGAwellbeing for the latest updates and keep checking back.


Official Government information

GOV.UK – ethical framework for adult social care

GOV.UK – residential care, supported living and home care guidance

GOV.UK – Care Act easements: guidance for local authorities

GOV.UK – admission and care of people in care homes

GOV.UK – guidance on social distancing and for vulnerable people 

GOV.UK – guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

GOV.UK – guidance for local authorities to support those extremely vulnerable to COVID-19 (pdf, 24 March 2020)

GOV.UK – letter from the Minister of State for Care, Helen Whately MP, to recruitment agencies

GOV.UK – letter from the Secretary of State for Health and Social Care Matt Hancock to the social care workforce

GOV.UK – Supporting disabled people through the coronavirus outbreak

GOV.UK – Social Care, England: The Coronavirus Act 2020 (Commencement No.2) Regulations 2020

GOV.UK – Personal protective equipment (PPE) guidance during COVID-19


Information from the NHS

Future NHS Better Care Exchange: COVID-19 section (requires log-in)

NHS.UK – Guidance on supply and use of Personal Protective Equipment (PPE)

NHS.UK – COVID-19 Hospital Discharge Service Requirements (pdf, 19 March 2020)

NHS.UK – COVID-19 Discharge Service Requirements guidance (webinar recording from 20 March 2020)

NHSE – FAQs on using FFP 3 Respiratory Protective Equipment, (pdf, 20 March 2020)

Letter from chief executives of all NHS trusts and foundation trusts to local authority chief executives and directors of adult social care, (pdf, 20 March 2020)

NHS Volunteer Responders

The NHS Volunteer Responders scheme aims to recruit 250,000 volunteers in good health to help with non-clinical tasks such as patient transport, delivering prescriptions and keeping in contact with people isolating at home. We now understand that this scheme will also seek to recruit volunteers to support adult social care, and we are currently working with Government to ensure that this is clear in all future national communications. Members of the public can sign up quickly and easily at goodsamapp.org/NHS 


LGA guidance and support

Protecting vulnerable people during the COVID-19 outbreak

COVID-19: information for council adult social care commissioners

Social care provider resilience during COVID-19: guidance for commissioners

Adult Safeguarding and Homelessness: a briefing on positive practice

Letter to Secretary of State Matt Hancock from the LGA and ADASS on PPE for social care staff


Other useful information

CQC suspends routine inspections 

The LGA has worked with Government to develop an agreement that suspends parking charges for health workers, social care workers and NHS volunteers for on-street parking and open car parks (e.g. pay and display car parks) as they go about their critical work. Read the guidance.

The LGA is collaborating with Rethink Partners to provide practical support to help councils understand technology options, and make effective care technology decisions.

The Learning Disability Professional Senate have developed two resources for people with learning disabilities and their families:

National Autistic Society – Coronavirus advice and helpline for parents, young people and staff

Learning Disability England – Keeping informed and in touch during Coronavirus

The Challenging Behaviour Foundation – Information and resources for families and carers

Supporting the vulnerable

Government has produced guidance on shielding and protecting people defined on medical grounds as extremely vulnerable including FAQs for councils and guidance for councils and LRFs on supporting vulnerable high risk people

Shielding packages FAQs for local authorities

Guidance for LAs and LRFs supporting vulnerable high risk people

An LGA briefing note outlines the range in which councils are supporting the wider range of local people who are vulnerable as a result of the COVID-19 emergency.