Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Nudging down rent arrears using behavioural insights

Collaborative Change, Capita and 10 social housing providers across the UK worked together to explore how behavioural insights and ‘nudge’-style interventions could maximise income collection and reduce rent arrears.

View all Efficiency and income generation articles

Using behavioural insights to reduce homelessness applications in Croydon

The London Borough of Croydon designed a behavioural solution to help encourage the uptake of alternative pathways to finding accommodation.

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Using behavioural insights to recover Housing Benefit overpayments in Croydon

By using behavioural insights, Croydon Council increased the number of tenants repaying overpaid Housing Benefit as well as the overall amount repaid.

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Housing our ageing population case study: Birmingham City Council

Learning from councils meeting the housing need for our ageing population.

Housing our ageing population case study: Central Bedfordshire

Our 'Housing our ageing population' report sets out in detail what is required to meet the housing needs of our ageing population and how councils around the country are innovating to support older people to live in their homes for longer and promote positive ageing.

Housing our ageing population case study: Mansfield District Council

Our 'Housing our ageing populaton' report sets out in detail what is required to meet the housing needs of our ageing population and how councils around the country are innovating to support older people to live in their homes for longer and promote positive ageing.

Housing our ageing population case study: Newcastle City Council

Our 'Housing our ageing populaton' report sets out in detail what is required to meet the housing needs of our ageing population and how councils around the country are innovating to support older people to live in their homes for longer and promote positive ageing.

Housing our ageing population case study: North Somerset, Bristol, Bath and North East Somerset Councils

Our 'Housing our ageing population' report sets out in detail what is required to meet the housing needs of our ageing population and how councils around the country are innovating to support older people to live in their homes for longer and promote positive ageing.

Housing our ageing population case study: Worcestershire City Council

Our 'Housing our ageing population' report sets out in detail what is required to meet the housing needs of our ageing population and how councils around the country are innovating to support older people to live in their homes for longer and promote positive ageing.

Disrupting Public Services

South Kesteven District Council is developing a new, collaborative, housing strategy using the tools and techniques learnt by working with the LGA and Design Council.

View allHousing and planning articles