Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Babergh and Mid Suffolk District Councils: working together to meet the skills agenda

Babergh and Mid Suffolk work with Suffolk County Council to support the efforts happening in their region to meet the skills agenda. When required they build on this work to develop, or fund initiatives, such as The Mix, which helps young people to develop life skills. Or, through their Careeriosity event, which offer careers advice and guidance to adults, helping them to gain employment.

Storytime Training in Cheshire East Libraries

From Winter 2021 to Spring 2022, Cheshire East Libraries undertook a review of Storytime session provision across all libraries in the authority. The return to in-person activities post COVID-19 made this an excellent time to look at Storytime sessions.

Enfield Council: Council housing heat pumps

Enfield Council have worked in collaboration with Kensa Contracting and Engie to deliver England’s largest shared ground loop array heat pump programme replacing electric heating, all in under one year and whilst the flats remained inhabited. The project serves 400 flats in eight tower blocks in Enfield was named District Heating Project of The Year at the 25th annual H&V News Awards in 2019.

Baby Babble: During the pandemic and beyond

Baby Babble is a programme for parents/carers and their babies. It aims to support early language and communication using stories, rhymes, baby signing and sensory experiences.

Liverpool City Council and Merseyside Fire and Rescue Service

Liverpool City Council and Merseyside Fire and Rescue Service (MFRS) have an informal structure for joint working on fire risk to high-rise residential buildings, based on effective communication and information sharing. Liverpool has over 200 blocks over 18 metres high, including purpose-built student and private residential blocks.

Royal Borough of Kensington and Chelsea: Local Listed Building Consent Order

Royal Borough of Kensington and Chelsea is the first council in the country to introduce a new listed building consent order, giving permission for solar panels on most Grade II and Grade II* listed buildings, without the need for individual listed building consent. Previously, residents of listed buildings had to obtain individual consent to install solar panels on their property. This was difficult and time consuming, which put many residents off.

London Borough of Barking and Dagenham: Using data and behavioural science to proactively support residents in debt

The London Borough of Barking and Dagenham made proactive calls to residents at summons stage for council tax arrears to see if they could set up a payment plan or needed support in February 2021. This increased the numbers of payment plans set up and residents appreciated the approach. 

Essex, Thurrock and Southend-on-Sea: POWER project

A design team came together drawing from staff in CAMHS, education, the voluntary sector and Youth Offending Services from three local authorities. The team examined two local critical cases and identified a need for a primarily solution-focused emotional wellbeing support for children in the 8-13 age range.