Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Newcastle: providing drug and alcohol rehab from a library

An element of drug and alcohol recovery support has been run from a community library since 2019 in Newcastle.

Gateshead Council Digital Switch

Gateshead Council run their own in-house monitoring and response centre for all of their housing stock including general needs and specialist housing. This includes approximately 3,000 community alarms in people’s homes in the area – a traditional telecare offer.

Suffolk Council Digital Transformation

Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of planning and research, the development of a digital care strategy and an extensive procurement process for a digital care partner (paused during Covid-19) that ran for over a year.

Bristol City Council: employment, skills and learning service

Bristol City Council’s employment, skills and learning service works proactively to ensure it adds value to the skills and employment system, including through its ‘Bristol One City’ partnership.

Central London Forward

Central London Forward provides support, coordination and partnership working across councils in central London, leading on key programmes such as ‘Central London Works’. This case study examines the strengths, impact and challenges of the current skills and employment system, and what is needed to increase positive outcomes for local residents.

Greater Manchester Combined Authority: building an integrated skills and work system

Greater Manchester Combined Authority aims to create an integrated education, skills and work system, supporting partners to deliver services and programmes that help people progress in life and in work, enabling businesses and the city to thrive.

Hampshire County Council: skills strategy and action plan

Hampshire County Council’s skills strategy and action plan works across two Local Education Partnerships and three unitary areas. This requires them to develop strong partnerships with providers and employers, with good skills programme networks to meet their region’s diverse needs.

Lincolnshire County Council: creating strategic alliances for employment and skills challenges

Lincolnshire County Council are faced with the challenge of working across a large and dispersed county. By creating strategic alliances, they have developed provision that enables them to meet their skills and employment challenges. This case study examines the current system, and what is needed to improve outcomes for the local community.

Northumberland County Council: delivering the ‘Inclusive Economy’ agenda

Northumberland’s ambition is to deliver the ‘Inclusive Economy’ agenda, by joining up investment streams and ensuring employment support is delivered in a more collaborative way across local authority areas. This case study explores the strengths, challenges and impact of the current skills and employment system, and what is required to increase positive outcomes for local residents.

Tees Valley Combined Authority: Routes to Work

Tees Valley Combined Authority aims to grow the local economy by focusing on transforming education, employment and skills across the area. Their Routes to Work pilot has supported almost 4,000 people and helped nearly 800 back into employment across the Tees Valley.