Case studies

Explore is a mutual organisation which runs library services on behalf of the City of York Council.

Creativity Works provides self-support groups and peer-led networks to support mental health in Bath and North East Somerset.

Aylesbury Vale District Council is looking for ways to grow their way out of financial challenges as part of an integrated programme of service innovation, investment and change, called the New Business Model.

Faced with the challenge of engaging employees in a new vision, Wigan Council quite literally took their staff on a journey.

Faced with the need to downsize to ease financial pressures, Cheshire West and Chester Council had a challenge on its hands. How best to communicate potentially controversial changes without losing employees’ trust and support.

When Essex County Council decided it needed to change the way the organisation worked,it went straight to its people. Holly Baker, People and change communications manager at Essex County Council explains all.

Tasked with communicating to a dispersed and largely ‘on call’ workforce, Hampshire Fire and Rescue Service had to find a way to get their messages across quickly and effectively.

When employees said that a lack of management visibility, accessibility and appraisal inconsistency was hindering effective internal communications and employee engagement, Powys County Council decided to tackle the issue head on, winning a CIPR award for best public sector campaign in the process.

When a new chief executive arrived at West Sussex County Council he brought with him a passion for refocusing the council’s internal communications activities. Communications account manager Helen Card explains how they worked together to achieve his ambitions for the organisation.

How can officers help to position the arts, culture and heritage within their council’s priorities? Polly Hamilton, Assistant Director, Culture, Sport and Tourism, Rotherham Metropolitan Borough Council shares her thoughts.