Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Wigan council: We used flu jab to trial-run covid clinics

There are four local vaccination centres in the Wigan borough. Two are run from leisure centres, one from a community centre and the fourth at a conference centre. A local pharmacy has also recently started providing vaccinations recently.

Cheshire West and Chester Council: Partnership working

During the COVID-19 pandemic, Cheshire West and Chester Council (CWaC) has been providing ongoing support for the pre-planning of Primary Care Network (PCN) sites and the roll-out of all COVID-19 vaccination sites across the borough.

Kendal Town Council: Ensuring a guaranteed commitment

After hosting the first ever citizens’ jury at town council level, KTC focused on understanding what residents thought it should do and ensuring commitments from local partners.

Norfolk County Council: Designed toolkits for small businesses to encourage preventative behaviours

Using their local knowledge, Norfolk County Council identified key businesses, workers and residents to target with preventative messages.

Hackney Council: Used resident focus groups to test vaccine hesitancy messaging

Hackney Council organised three focus groups with vaccine hesitant residents, to get a better insight into what messages resonate most with them.

London Borough of Hounslow: Used the messenger principle to address vaccine misinformation

Through surveys and engagement sessions, Hounslow council realised that misinformation regarding the COVID-19 vaccine was circulating within their area, specifically among South east Asian and Black afro-Caribbean communities.

Wirral Council: Listened to the ‘voice of the resident’ and engaged with hard-to-reach communities

Wirral Council developed a programme - ‘Community Connectors’ to address health and wellbeing disparity at a local level.

Sheffield City Council: Dealing with the logistics so NHS can focus on the jabs

The council has played a crucial role in helping keep vaccination centres running and taking responsibility for many of the logistical issues so NHS staff can concentrate on giving vaccines.

Community testing in Wolverhampton

Wolverhampton opened its first rapid testing centre in November and now has a network of seven across the city, using a hub and spoke approach.

COVID-19: lessons from school testing (Lancashire, Manchester and Birmingham)

At the end of 2020, Star Academies undertook pilots of daily COVID-19 testing in three of their schools (in Lancashire, Manchester and Birmingham).