Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Wirral: care home teletriage service

Wirral has a large number of care homes and had a significant number of non-elective admissions from care home residents. It was a priority to ensure that care was provided in the patient’s place of residence wherever possible, as a non-elective admission can have a detrimental effect on frail older people. This example of a local initiative forms part of our managing transfers of care resource.

View allAdult social care articles

Wirral: Aiming for self suffiency in sports provision by 2020

Wirral Council runs its own sport and leisure provision and has an ambition for the service to be selfsufficient by 2020. Ahead of that, investment is underway to improve the facilities, increase participation, improve the health of local people and generate greater income from the sports facilities.

Wirral Council: Listened to the ‘voice of the resident’ and engaged with hard-to-reach communities

Developed a programme to address health and wellbeing disparity at a local level.

View allPublic health articles

Wirral Council: Joint venture with Muse Developments to drive growth

Our 'Public-Private Partnerships: Driving Growth, Building Resilience' good practice guide supports councils to establish more effective public-private partnerships, with case studies of partnerships which have delivered high impact outcomes.

View allEconomic growth articles

Winter Windows - Lancashire County Council

Artistic creations

Winning the London Borough of Culture – Waltham Forest

When Mayor of London Sadiq Khan announced the opportunity for London boroughs to compete for £1.35m of funding and the prize to be named the very first London Borough of Culture, Waltham Forest had their sights set on success. Lorna Lee, Director of London Borough of Culture 2019, explains how extensive digital campaigning and community engagement won them the title and a gold public service communications award.

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Winner iESE Award 2018: transforming through technology

Shepway District Council (now Folkestone and Hythe District Council) transformed its revenues and benefits service by reinventing the way that the service operated for both the customer and the council. It received recognition for its work when it won the 2018 iESE Award for transforming through technology.

View all Efficiency and income generation articles

Windrush generations festival | Hackney Council

Hackney Council’s Windrush Generations programme has transformed the Council’s engagement with elders, and others, from our African-Caribbean communities. The programme directly engaged 3000 Windrush elders and their descendants across 25 activities.

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Window safety: learning the lessons from a tragic accident in Haringey

Following a tragic accident in 2019 and the subsequent Inquest, Homes for Haringey has implemented changes to the way we deal with window maintenance to prevent such an accident happening again. The purpose of this briefing is to tell as many landlords as possible what happened, so they can take steps to avoid a similar tragedy in their own stock.

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Winchester City Council: Community and parish climate engagement

Winchester City Council has been working with Winchester Action on Climate Change (WinACC) and the Centre for Sustainable Energy (CSE) to support the development of climate action hubs across the Winchester district.